How To Send The Support Tickets To Xpro Addons

Support tickets allow your business to create, update, and feasibly settle any problems your end users might have. When customers have a problem, they open support tickets.

There are two easy ways to send a support ticket. So, Here’s a step to step guide for each method on how you can send a support ticket to the Xpro beaver addon.

Choose the best one for you, and resolve your issue.

Method 1

Step 1: Log in to the Xpro Dashboard

Log into the Xpro dashboard by clicking on my account. But if you’re already logged in then proceed to the next step.

Step 2: Create a New Ticket

Once you logged in to your account, a dashboard menu will appear. Click on the Support ticket, It will lead you to My ticket context. Select “create a new ticket”.

Step 3: Submit a Support Ticket

In order to submit a support ticket, you have to fulfill the following details to make sure the support team will receive accurate customer data.

•  Subject

Give a subject, what’s your support ticket about? It helps the support team to easily evaluate your ticket.

• Ticket Details

Explain the reason why you are writing this support ticket. Write your problem in detail to find the best support. By justifying each and every aspect of your problem, move to the next step. 

• Priority

 Align your priority with below three options:

 Normal: Need support on a general issue.

 Medium: Not a severe problem, solution reach time might be medium.

 Critical: Facing a serious problem, immediately want support.

•  Select your product

  Multiple product lists will pop up, choose one you need support about.

• Click to upload

 After you’ve completed the whole process interpret what kind of problem you are facing. By reviewing your ticket details carefully, click to upload your support ticket.

Method 2

This method is quite easy and relatable to the previous one, just a few new steps to make your support ticket journey easier.

Follow the instructions below to take the best guidance from the Xpro addon beaver builder support team.

Step 1: Go to the Xpro Beaver Addon 

In this step, go directly to the Xpro beaver addon.

Step 2: My Account

Click on my account from the top right side of the website menu.

Step 3: Submit a Ticket

You’ll find two options in the ‘my account’ pop-up menu. Select the latter one (Submit a ticket). It will take you directly to the Xpro dashboard, where you log in to your account and complete the process by following the first method ongoing step.

Send a support ticket!

Hopefully, you’ve found the best guidance to make your queries reach to Xpro beaver addon support team.

Facilitating our users in every aspect is our first-hand priority. We believe in providing the best quality support service to resolve your issues.

Have a happy customer-support interaction!